Best Western Shinjuku ASTINA Hotel Tokyo recognizes the importance of protecting your personal information. The Hotel carefully follows all laws and legislations governing the protection of personal information in the course of its business activities. This protection policy ensures that personal information is securely maintained and used only as permitted under the Hotel's Privacy Policy

We utilize personal data collected from customers (including personal data collected from our website) in order to improve service to our customers. Customers' personal information is never disclosed to anyone for any other reason.

Personal information will be collected when customers utilize any hotel facilities such as guestrooms, conference rooms, food/beverage services, other services, etc. (hereinafter referred to as "services").

Examples:
a) For basic data and confirmation of reservations.
b) To gather statistical data to further improve services.
c) When for any reason it is necessary for the Hotel to contact the customer.

• Personal information collected from customers is stored as a record of service requests, and is discarded after a specified period.
• With the following exceptions, the Hotel does not disclose personal information to third parties:
  Examples:
  a) Confidential systems companies handling reservation bookings for the Hotel.
  b) When the customer grants permission.
  c) When required by law to do so.
  d) If life, limb, financial assets, or other specific rights will be compromised, we are compelled to supply data in order to protect the customer, and it is impossible to seek approval from the customer.
• The Hotel ensures strong measures and conduct internal training on privacy protection for all employees including board members to protect personal information from leakage, loss, or misuse.

This Hotel has established an information control organization to protect customer information from fraudulent use.

• To help ensure that customer information is kept private, the Hotel has taken steps to protect both operations and systems from accidental loss, destruction, falsification, or disclosure.
• Data collected view the homepage:
  The Hotel does collect access logs as part of collecting information from its homepage. However, these logs are not used for any other purpose but compiling statistics for homepage operation and ascertaining the origin of unauthorized access.

• Contact
Best Western Shinjuku ASTINA Hotel Tokyo
1-2-9 Kabuki-cho Shinjuku-ku Tokyo Japan 160-0021
TEL: 03-3200-0220　FAX: 03-3200-0223
E-mail : info@bw-shinjuku.com